We'd love to hear from you!

If you need to contact us with questions, feedback, testimonials or suggestions, send us an email at info@builtbalance.com or use the form below. All emails are typically responded to within 24 to 48 hours, except weekends and public holidays.

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FAQs

Got questions? We’ve got answer...

❓ When will my order ship?

All orders are processed within 24 hours.
You’ll receive a tracking number by email as soon as your package is dispatched.

❓ How long does delivery take?

Shipping times vary by location:

Australia: 3–8 business days

New Zealand: 5–10 business days

USA, Canada, UK: 7–14 business days

Rest of World: 10–18 business days

❓ Do you offer free shipping?

Yes — we offer free shipping worldwide on all orders.

❓ What payment methods do you accept?

We accept:
✔ Credit/Debit Cards (Visa, Mastercard, AMEX)
✔ PayPal
✔ Apple Pay
✔ Google Pay
✔ Shop Pay

All payments are 100% secure and encrypted.

❓ Can I change or cancel my order?

If your order has not yet been shipped, we can modify or cancel it.
Contact us immediately at support@vireonrx.com.
 

Once an order has shipped, we can no longer cancel it.

❓ Do you offer refunds?

Yes — we offer a full refund with no return required.

Simply contact us at support@vireonrx.com with your order number and we’ll assist you.

❓ Do you ship internationally?

Yes — we ship to over 40 countries worldwide.
If your country is not available at checkout, reach out to our team.